We are very proud to share these kind words from our satisfied customers. Please take a moment to click the "Submit a Review" button below and share your own review.
Our Customers' Reviews
I have been going to the Tuffy on Fields Ertel Road in Cincinnati, Ohio for more than 20 years and have always received great service at a reasonable price. The Manager, Mark, and his Technicians are always great to work with and explain the service to me. I also met the Owner, Bob, which that rarely happens in business. Keep Up The Good Work Tuffy Fields Ertl and I recommend them to anyone needing car service.
— Lori W., Lebanon, OH
I have known Mark for quite some time and he is very professional and knowledgable when it comes to cars. He helped me get rid of this extremely annoying brake issue I was having. Thanks again buddy!
— PJ S., Cincinnati, OH
Great service and always friendly
— Linda M., Loveland, OH
I have taken my car to Bob's car service business and I've always had an excellent experience with the service I received. I found him and his staff to be very honest and very thorough with their explanations of what needs to be done to my car. When it comes to mechanics I have found very few places that I can say this about.
— John L., Maineville, OH
The staff at Tuffy were so helpful and nice to help me anyway they can . Mark was great! He greeted everyone and was a terrific person to work with. I had an emergency and they were able to pick me up! Great customer service , thanks so much!
— Diana O'Keefe O., Mason, OH
I just want thank Tuffy for having a amazing team at the 9401 fields ertel store Jeff and Barry really save my day. they when beyond their job to help me out, from now on I will be a Tuffy costumer. if u are a female looking for a shop u can trust this is the place they won't ripped you off like other places (firestone). thank you Jeff and Barry you guys are the best.
— Nury A., mason, OH
I went in for a minor repair and expected to be told I would need other stuff done too. Jeff was friendly and to the point! The service was quick and they repaired exactly what I came in to have done. The charge was unbelievably low for what I expected. I would definitely recommend this place and will definitely be back for any future service needed!
— Carmen D., Loveland, OH
We went to Tuffy's on Fields-Ertel, in Cincinnati, for 12 years to have both of our cars serviced, from oil changes to major repairs. We always felt like Bob, the owner, and Jeff, the manager, did everything they could to help us as well as to save us money. They were always cheerful, friendly and above all, honest. We trusted them and knew they would give us the best price they could, even when they had to go out of their way to do so. We would highly recommend them to anyone if you want to have peace of mind that you are getting an honest estimate and that your car is in good hands to have a job well done. We came to think of them as family and our one regret is that we moved and no longer have them to service our cars.
— Nan F., Nolensville, TN
Had the check engine light come on in my Volvo while in Cincinnati area on business. Took my car to Tuffy where they tested it, fixed it, and got me out the door in under 30 minutes! It was a simple fix, so they waived the diagnostics fee!!! Definitely recommend this business when you need work done on your vehicle in NE Cincy area! Thanks Tuffy!!
— paul G., Berea, OH
Have been there several times with different vehicles. Always honest, take time to explain the problems and the recommended repair and fair pricing. Great customer service and all around nice guys! Keep up the great work!
— Colleen W., Maineville, OH
Very efficient, very pleasant, very h onest and very accommodating. Helped us during a trip for a family emergency with some unexpected car trouble and got us on the road again in no time. :)
— Kimberly J., Cincinnati, OH
I took my Toyota in for an oil change and to fix the horrible rattle of the tailpipe on 5/18/2015.. I'd recently had a deer destroy the entire front of my car and wanted to make sure the exhaust system was safe and not falling off to cost another large sum of money. I don,t recall the name of the man at the desk but he calmly told me they'd check and know within ten minutes what was wrong. He came back and explained about the heat shield near the engine being loose and I had the option of just removing it to solve the rattle problem, which I opted to do. I worked with three employees that day, each was friendly, courteous and dedicated to customer satisfaction. I was out in less than 30 minutes. I was impressed by their honesty because they could have told me I needed extensive repairs and I wouldn't have known the difference. They had no way of knowing I'm director of a county agency working with women in various life areas. It's very hard to find a business to trust to give these women honest evaluations of repairs to their cars on their limited incomes. This Tuffy franchise will be recommended to my family, friends and the people I serve in Warren County as the place to go for an honest estimate of their repairs and routine maintenance. My experience at Tuffy was truly refreshing.....Thanks again, guys!!
— Jean D., Lebanon, OH
Jeff always takes excellent care of both my mother and myself. We are both retired and on fixed incomes and he always does his utmost to give us the best possible price and quality parts and service. My mother tells everyone that they should go there! I feel very fortunate to have found him and his staff and have no plans to ever change. Kudos!!
— Judy L., Maineville, OH
Jeff Jeff is a real good manager he has tacking care of me and my wife he has worked on my personal truck plus he has done a lot to my work van that no one else would touch and he got me in and out in a timely fashion. He work my wife car in when they was about to close I give tuffy of field-Ertel 5 stares and there crew. I would recommend tuff of field-ertel to any one and every on. So fare I have are hole fleet talk into coming here to get there stuff done to their work trucks tacking care of. Thanks tuffy
— Kris C., South Lebanon, OH
I have been going to the Tuffy on Fields -Ertel Rd for fifteen years for all my automotive needs, including Toyota's, Honda's, and BMW's. Very friendly and honest staff.
— Richard M., Maineville, OH
I have to say, these guys are the most honest guys you could ever meet. Jeff the manager saved me from possibly being in an accident. I came in for an oil change, they do an inspection and fill up your fluids. When the technician checked my tires, they found that the tire was ready to blow. I can't thank you enough for your alertness and promptness on getting this fixed. Thank you so very much! I will always bring my car back
— Tammy O., Maineville, OH
The men at Tuffy (Fields Ertel) are HONEST and do excellent work!
— Eric K., Mason, OH
July 8, 2014 Tuffy Auto Service, I just wanted to write a letter to show our appreciation for the care and attention given to our family by your store. We had just started our family vacation and had left our home in Florida just a few days earlier. We were traveling thru Cincinnati and were on a tight schedule to make it to the Cleveland area to watch our Nephews play in a High School Summer Basketball Tournament. Living so far away, we had never had the opportunity to watch them play in person. We happened to be on Fields Ertel Road when we noticed gasoline coming from underneath our vehicle and we immediately pulled into a parking lot and shut off our van. Fortunately we saw an Auto Repair Store and pushed our van across the parking lot to the store. The guys at that store said that they didnt have the equipment to fix our vehicle, but suggested we walk over to the Tuffy Store to talk with them. When we walked into the Tuffy Auto Service Store we were greeted by the Manager, Jeff Wilson. We explained our problem to him and he walked over to the other car repair store to look at the van. Jeff helped us get the van back over to Tuffy and had it up on a lift within a few minutes. Jeff knew we needed (wanted) to be at a basketball game in Northern Ohio that afternoon. He put three guys working on our van right away. Ten minutes after we arrived, our vans gas tank had already been removed and was sitting in the parking lot.. it was like watching a pit stop at the Indy 500! Jeff suggested we go across the street and get something to eat while they were working on the van. We were just finishing eating when Jeff called us on our cell phone, our van was finished and ready to go! Thanks to Tuffy Auto Service, Jeff Wilson and a Great Group of Guys out in the shop, we were back on the road and on our way to the basketball game. We made it to the game and it was still in the 1st half when we arrived. We ended up traveling to 10 States, Canada and over 2,500 miles during our vacation without any more problems. THANK YOU for going the extra mile for our family!! Ken, Inverness, Florida
— Ken S., Inverness, FL
I have never met an owner & shop manager that showed so much concern for a customer. I will come back to this shop as long as Jeff is the manager & with Bob as owner. They go above & beyond in delivering the best service there is.
— Jankoba ., Symmes Towhship, OH
I went there with a leak under my truck. I expected a very high bill but Jeff told me that let him look to make sure of the problem. So i did and went the next day. He told me it was not as bad . I'm glad I went to his shop because I know it would have cost me a lot more to get my truck fixed. I would recommend this repair shop to all my friends and family.
— David P., Loveland, OH
I'm extremely satisfied with the service I've received from the Fields-Ertel Tuffy Auto Service center. As a single woman with very little car knowledge, it was very important to find a knowledge and trustworthy group to service my older vehicle. I found exactly that with the guys at Tuffy. They treat me with respect and they take time to explain the repairs my vehicle needs.
— Kimberly G., Masno, OH
I've used Tuffy for several years on three of my vehicles and Jeff and Bob are extremely knowledgable and honest about all me service. Jeff goes above and beyond to make sure my repairs are done correctly for the best possible price. He has saved me quite a bit of money versus getting my repairs done at the local Chevy or Cadillac dealer. I would highly recommend Tuffy for all your vehicle service needs. -Bill E.
— Bill E., Mason, OH
I had a 4 wheel alignment done in Fort Myers, FL almost 4 months ago and drove to Cincinnati for business. My Toyota Prius was pulling to the left and I noticed that Tuffys offer a 12,000 mile 12 month warranty on all their work. I brought it to Tuffy and met with Jeff. Surprisingly they took care of me even though they didn't do the original work. No Charge. My car drives straight as an arrow now and I now only want to go to Tuffys for work on my car. They honor their commitments, anywhere in the country, even if you take it to a different Tuffy. Great Job Jeff---very impressed with your professional treatment and excellent service. Keith
— Keith J., Fort Myers, FL
While traveling to Ohio for the weekend, my car started making a horrible noise. I called Tuffy's on a Saturday morning and received fantastic service the same day at a great price! I highly recommend Bob & Jeff - thank you, Tuffy's!
— Joy C., Rockvale, TN
I would like to send a comment about the service I received through Jeff the assistant manager at Field's Ertel location near Cincinnati OH. My car broke down in a parking garage. Not only did Jeff assist me to get my car towed to Tuffy he also helped me locate my spouse so he would know what had happened! Jeff and Bob have helped numerous times to provide excellent customer service as well as explain repairs to keep my car running. I rely on my car for my job and it is piece of mind that I have finally found awesome mechanics who care about their work and their customers!! The whole staff at Tuffy have been great and I have never once been misled or disappointed by coming to Tuffy.
— Teresa W., Cincinnati, OH
I have to say that Bob & Jeff at the Fields Ertel Tuffy are the reason I choose Tuffy. My car is getting a bit older and has needed some work lately and Jeff always explains everything until I understand it, so it has actually been a pleasant experience. I am a female and have not had great experiences with having my car serviced at many shops. The way Jeff explains what is going on with the car, has led to the first time I trust a car shop, so now it is Tuffy for all of my car repairs.
— Hope B., Cincinnati, OH
I started going to Tuffy a few years ago because it was close to my house. I am still going there because I get such wonderful service. Bob and Jeff take great care of me and the rest of their customers. I trust them completely and often refer friends/neighbors to their location. I would never even think of going anywhere else. Thank you for having such great employees!
— Stephanie C., Cincinnati, OH
I am happy to report the service recieved in the past three years from Tuffy Auto Center at Fields Ertel Road Cincinnati, Ohio. Both Robert Cordell and Manager Jeff Wilson have displayed an honest and clear responce to all our needs with our service truck that is on the go all the time. We are no longer names but friends as both Bob and Jeff have done such an outstanding job meeting my schedlule and needs that I must take this time to let you know of this wonderful service. I have been so impressed by the process that all my personal cars are serviced by Tuffy. I know how hard it is to find good people and Tuffy has the best in Bob and Jeff. Many thanks for all they do and all you do as my chosen repair center of choice.
— Mike K., Cincinnati, OH
I just moved to the area and started going to Tuffy Auto Center Fields Ertel Rd in Cinncinati OH. I am so very impressed with the service I have received and the staff! Everyone there has went out of their way each time that I have brought my car in. I will only take my car to Tuffy Auto Center on Fields Ertel Rd. Thanks Guys!!
— Joy B., Mason, OH
I want to take a minute here to say how pleased I am with doing business with Bob and Jeff of the Fields -Ertel store . No mattter the Issue with my truck both Bob And Jeff have done everything in their power and beyond to get it fixed and at a fair price . Wasnt sure what to expect when I took my truck there for the first time but i know I will not go any other place now. Thanks guys , keep up the good work .
— Ron B., Loveland, OH